[Factory Outlet] ALTAI® Dark Navy Hiking Shoes (AST-100DN)

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The frequent traveler will know that the shoes you wear play a big part in your adventures; a pair of functional, comfortable and lightweight shoes will bring the most out of your journey. Our shoes protect your feet and keep them dry and ventilated while our specially designed outsole lessens the impact on your feet and provides a good grip as you travel the world.

Warranty Policy

Upon initial purchase from our partner retail store and showroom, Singapore Altai® customers are given a 30-days warranty covering their footwear purchase.

Criteria for Warranty Exchange 

(For Singapore purchases only)

  • Warranty claim must be made within designated warranty period for that specific purchase.
  • Footwear purchased online or showroom within 30 days of purchase are granted a limited 30 days warranty.
  • Visit our Returns Center or drop us an email at contact@altaigear.com.sg to initiate request.
  • Altai® Customer Service Department may ask to ship the footwear back to Altai Gear Singapore Distribution Centre for warranty inspection.
  • Upon inspection of the footwear, Altai Gear Singapore will provide either an exchange, refund (full or partial), or reject the request for exchange.
  • Limit one warranty exchange request per purchase.

Warranty Exclusions

  • Extended wear and tear damage, included but not limited to worn stitching and wear holes
  • Damage resulting from general misuse, neglect, or other damage outside of normal use
  • Modifications or alterations to the footwear
  • Damage resulting from contact with any foreign substance or chemicals
  • Sizing issues
  • No receipt is presented to Altai Gear Singapore

Size Exchange Policy

Size Exchange Program

If you happen to order the wrong size, we offer a simple process to receive the correct size. Free standard shipping is covered by us for one size exchange request.

Size Exchange Policy

  • For Singapore online purchases only
  • Size exchange return request initiated within 7 days of receipt
  • Visit our Returns Center or drop us an email at contact@altaigear.com.sg to initiate request
  • New and unworn condition maintained (footwear should be tried on indoors on a clean surface)
  • Hang tags must remain on the product
  • Footwear returned in original packaging

Upon inspection, if the footwear do not meet the above criteria, the exchange will include a handling fee for the damaged inventory returned. Handling fees may vary depending on condition of returned footwear.

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